Terms of Service

Overview

This website is operated by Time Vault. Throughout the site, the terms “we”, “us” and “our” refer to Time Vault.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, together with any other policies referenced on this website.

These Terms apply to all users of the site, including browsers, customers and purchasers.

Online Store Terms

You must be at least the age of majority in your country or region to use this website or place an order.

You may not use our products or services for any unlawful or unauthorised purpose.

You must not transmit any malicious code, viruses or other harmful material through the website.

Products and Product Information

We aim to ensure that product descriptions, images, specifications and prices are accurate.

However, slight differences may occur in areas such as colour, finish, packaging or appearance due to photography, screen settings, manufacturing changes or supplier updates.

Where a product has multiple variants, the selected variant may differ in appearance from other images shown on the product page.

We reserve the right to update product information, pricing or availability where necessary.

Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable
• a pricing or listing error has occurred
• payment cannot be authorised
• we suspect fraud or misuse
• delivery cannot reasonably be completed

If an order is cancelled after payment has been taken, the amount paid will be refunded to the original payment method.

Pricing

All prices shown on the website are displayed in the applicable store currency and include VAT where required.

We may change prices at any time, but changes will not affect orders already accepted.

Promotional codes, discounts and offers may be subject to additional conditions and may be changed or withdrawn at any time.

Payment

Payment must be completed using one of the payment methods available at checkout.

You confirm that you are authorised to use the selected payment method and that the billing information supplied is accurate.

Delivery

Delivery times shown on our website are estimates and may be affected by carrier delays, public holidays, weather, customs or other circumstances outside our reasonable control.

UK delivery information is available on our Delivery Information page.

For international orders, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.

Returns and Refunds

Our returns and refund terms are set out in our separate Returns & Refund Policy.

Where you change your mind, you may return eligible items within the period stated in that policy, subject to the conditions described there.

If an item arrives faulty, damaged, incorrect or not as described, please contact us so we can arrange an appropriate solution.

Nothing in these Terms affects your statutory rights.

Product Use and Care

Customers are responsible for using and caring for products appropriately.

Water resistance ratings should be followed carefully. A stated water resistance rating does not mean that every watch is suitable for swimming, bathing or diving.

Damage caused by misuse, accidental damage, unauthorised repair or use outside the product’s stated limitations may not be covered by our returns or refund policy.

Accuracy of Information

We make reasonable efforts to ensure that information on the website is complete and accurate.

However, occasional errors may occur. We reserve the right to correct errors, inaccuracies or omissions and to update or cancel affected orders where appropriate.

Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services such as payment providers, delivery companies or fulfilment partners.

We are not responsible for third-party websites, content or services that are outside our control.

Intellectual Property

All website content, including text, graphics, logos, layout and original imagery created by or for Time Vault, is protected by applicable intellectual property laws.

Third-party brand names, logos and trademarks remain the property of their respective owners.

Nothing on this website should be interpreted as implying that Time Vault is an authorised or official retailer of any third-party brand unless explicitly stated.

Prohibited Uses

You must not use this website:

• for unlawful purposes
• to infringe the rights of others
• to submit false or misleading information
• to introduce malware or harmful code
• to attempt to interfere with the website’s security or operation
• to scrape, copy or exploit website content without permission

Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, we are not responsible for indirect or consequential losses arising from the use of our website or products where such losses were not reasonably foreseeable.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Changes to These Terms

We may update these Terms from time to time.

The version published on this website will apply from the date it is posted.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.

Contact Information

If you have any questions about these Terms, please contact us through our Contact Us page or by email at:

timevaultsupportuk@gmail.com