Returns & Refund Policy

30-Day Returns

We want you to be happy with your purchase. If you change your mind, you can return your order within 30 days of delivery under our money-back guarantee, provided the item is returned in an appropriate condition with the accessories and packaging originally supplied.

You are welcome to carefully inspect and try on your watch. However, items that have been excessively worn, damaged, altered or used beyond what is reasonably necessary to inspect them may not qualify for a full refund.

UK Change-of-Mind Returns

If you are returning an order because you have changed your mind, you are responsible for the cost of returning the item to us.

We recommend using a tracked delivery service, as you are responsible for the return until it reaches us.

Once your return has been received and inspected, an eligible refund will be issued to your original payment method.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect or not as described, please contact us before returning it.

We will do everything we reasonably can to resolve the issue and ensure you are satisfied. Depending on the circumstances, this may include a replacement, refund or another appropriate solution.

Where a return is required because an item arrived faulty, damaged, incorrect or not as described, we will cover reasonable return postage costs.

Items Damaged After Delivery

Our 30-day money-back guarantee does not cover damage caused after delivery through misuse, accidental damage, improper handling, unauthorised modification or attempted repair.

Normal inspection and trying on of the watch is, of course, permitted.

International Returns

International orders may also be returned within 30 days of delivery.

For change-of-mind returns, the customer is responsible for the cost of international return postage.

If an international order arrives faulty, damaged, incorrect or not as described, please contact us before returning the item. We will review the issue and arrange an appropriate solution.

Refunds

Once we receive your return, we will inspect the item and confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank, card provider or payment service to process the refund after it has been issued.

Exchanges

If you would prefer to exchange your watch for another product, please contact us and we will be happy to help where possible.

If there is a difference in price between the two products, the additional amount may need to be paid or the difference refunded.

Gift Boxes & Accessories

All watches are supplied with a gift box.

Where possible, please return your watch with its original gift box and any accessories, tools, manuals or other items supplied with your order.

Missing or damaged accessories may affect the amount refunded where their absence reduces the value of the returned product.

How to Start a Return

Please contact us before sending your return so we can provide the correct return instructions.

Email us at:

timevaultsupportuk@gmail.com

Please include:

• Your order number
• The reason for your return
• A brief description of any fault or damage, if applicable
• Photos of the issue where helpful

We will then provide you with the appropriate return instructions and return address.

Please do not send an item back without contacting us first, as the appropriate return address may differ from other addresses shown on our website.

This policy does not affect your statutory rights.